Warranty & Return Policy
- Flow Vibrate & Flow Orb

We stand behind our products. If for any reason there is a problem with your Flow Vibrate or Flow Orb purchase, we offer a 1 year warranty from order purchase date and will replace the product or provide a full refund less shipping.


We provide a one year warranty from initial purchase. After one year from your initial purchase, we have no obligation to send you replacement items, even if previous ones were sent. We will only replace items which are found to be faulty. Please retain your product packaging for the one-year warranty period, as returns can be processed faster!


NOTE: This return policy applies to items purchased on this website and not from any other Clinics, selling this product. No website returns or exchanges will be accepted at any of these Clinics.

To ensure the safety and health of our customers we do not accept returns or exchanges on items that comes into contact, with any body part. Once these items leave our warehouse, we consider them to be used and non-resalable. Unless the exchange is covered under the Consumers Guarantees Act or Fair-Trade Act.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  All products have a return policy for 30 days from the invoice date. If any product is found DEFECTIVE within that 30-day period, we will exchange for that same item only.  

All returns require prior authorization please refer below for our process. You can contact us to request an authorization number. Once authorization has been given, you will receive return instructions to your email. Returns received without a return authorization number will be refused. Items received in a condition that is not compliant with our return policy, will be refused.

The customer is responsible for the cost of all shipping charges; for defective items, we will cover the shipping cost of the replacement item to the customer only.

What to do if you have a problem with your purchased item:

  • Please email us about your item and include the following details; your name, postal address, contact phone number, proof of purchase and warranty issues. You must upload a video demonstrating the product fault.
  • All returns require prior authorization for our process. Once we receive the above email, and your request is approved, you will receive return instructions to your email. Returns received without a return authorization number will be refused. Items received in a condition that is not compliant with our return policy, will be refused.

Not covered by guarantee:

  • Replacement or refund due to a change of mind, so please choose carefully. We need to be 100% sure items we sell are new, unopened, and unused. 
  • Misuse of products. Except to the extent of written warranties given by us to you, all warranties, and representations in respect of Goods supplied are excluded-
    • Where you have altered or modified the Goods, mis-applied the Goods, or have subjected them to any unusual or non-recommended use, servicing or handling
    • For loss caused by any factors beyond our control;
    • For any indirect or consequential loss of any kind;
    • Water damage;
    • For any Second Hand Goods;
    • Where the terms of any written warranty have not been complied with, or any manufacturers’ handbook provided to you has not been complied with.
  • Waterproof. Information about whether the product is splash-proof or submergible is detailed in your information brochure provided with this product; please read this information carefully. 

General tips and guidelines to help improve the life of your product:

  • Clean your product as per the manufacturer’s recommendations and store them well.
  • Never use on areas which are swollen, cut, infected or inflamed.
  • Use your product only as specified.
  • Do not leave your product operating, when not in use.

Disclaimer Policy

Flow Vibrate and Flow Orb are not intended for medical use and has not been clinically tested. Discontinue use if any pain, irritation, or discomfort occurs. To avoid injury or aggravation of pre-existing conditions devices should not be used on swollen or inflamed areas or skin. No medical claims are implied or warranted using this product. Please seek medical advice if injury or irritation does occur.

The information given by Medella Health Ltd is provided for general information source only and should not be considered complete, should not be considered as a substitute for medical advice or information about any particular condition. The information is provided solely on the basis that readers will be responsible for making their own assessment of the matters presented herein and are advised to verify all relevant representations, statements and information. While every effort has been made to ensure that the information is accurate, Medella Health Ltd makes no warranties or representations as to its accuracy. 

Medella Health Ltd accepts no responsibility and cannot guarantee the consequences if individuals choose to rely upon these contents as their sole source of information about a condition and its rehabilitation. The information provided should not be used in place of advice from a health care provider. Medella Health Ltd does not accept liability to any person for the information or advice provided on the website, or for loss or damages incurred as a result of reliance upon any material contained and distributed. We believe that the products sold on this site are all safe to use if they are used in accordance with the manufacturers’ instructions. 

Limited Liability

Medella Health Ltd and/or our suppliers make no representations about the suitability of the information contained in the documents, videos and related graphics published on this server for any purpose. All such documents, videos and related graphics are provided “as-is” without warranty of any kind. The entire risk arising from their use remains with the recipient. In no event will Medella Health Ltd nor any of our officers, employees, agents or related bodies corporate be liable in any way for any direct, consequential, incidental, special, punitive or other damages whatsoever including without limitation damages for loss, damage, costs or expenses suffered by you or claims made against you through your use of, or in connection with, this site or information or products supplied or offered to be supplied on this site. Further, we are neither responsible nor liable for your use of other websites which you may access via links from this site. These links and any resources referenced on this site are provided as a public service to users of the World Wide Web and inclusion in this site does not constitute affiliation with or endorsement by us.