FAQs - Flow Vibe II
FAQs Flow Vibe II
How does Flow Vibe II differ from other lymphoedema management devices?
Flow Vibe II uses advanced vibration technology with a specific frequency of up to 35Hz, designed to target microcirculation effectively. Unlike other devices, it’s easy to use and portable, making it a reliable choice for daily lymphoedema management.
Can Flow Vibe II be used on other parts of the body?
While Flow Vibe II is designed specifically for breast/arm and neck lymphoedema, it may be used on other areas of the body. However, it is recommended to consult your healthcare provider for personalized advice.
Is Flow Vibe II painful to use?
No, Flow Vibe II is designed to provide gentle, therapeutic vibrations. Most users find it comfortable and soothing. However, if you experience any discomfort, stop using the device and consult your healthcare provider.
How long should each session with Flow Vibe II last?
Each session typically lasts between 20 to 30 minutes, depending on your specific needs.
Do I need a prescription to purchase Flow Vibe II?
Flow Vibe II does not require a prescription. However, it’s always a good idea to consult with your healthcare provider before starting any new treatment.
Care and Maintenance FAQs
How do I clean and maintain Flow Vibe II?
Clean the device with a soft, damp cloth after each use. Avoid using harsh chemicals or immersing the device in water. Regular maintenance ensures longevity and optimal performance.
What is the warranty on Flow Vibe II?
Flow Vibe II comes with a one year warranty that covers manufacturing defects. Please refer to the warranty section of our website for more details.
Can I travel with Flow Vibe II?
Yes, Flow Vibe II is compact and portable, making it easy to take with you when traveling. Be sure to pack it securely and can be packed in your carry on. Due to it being a lithium battery it cannot be packed in check-in luggage.
Safety and Usage FAQs
Are there any side effects of using Flow Vibe II?
Flow Vibe II is generally safe to use and has minimal side effects. However, if you experience any unusual symptoms, such as increased swelling, redness, or pain, discontinue use and consult your healthcare provider immediately.
Who should not use Flow Vibe II?
Individuals with certain medical conditions, such as active infections; open wounds; post-surgical burns; directly after surgery; should consult their healthcare provider before using Flow Vibe II.
What should I do if the device stops working?
If you experience any issues with Flow Vibe II, please contact our customer support team for troubleshooting assistance or to arrange a repair or replacement under warranty.
Purchasing and Shipping FAQs
Where can I purchase Flow Vibe II?
Flow Vibe II is available for purchase directly on our website. You may also find it through select health clinics.
What payment methods do you accept
We accept all major credit cards, PayPal, and other secure payment methods. Please refer to our payment options at checkout.
Do you offer international shipping?
We currently only ship Flow Vibe II to the United States, and New Zealand. Delivery times vary depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please see our return policy for more details.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress.